You may experience problems with your Samsung camera from time to time that don't result in any error messages or other easy-to-follow clues as to the problem. Troubleshooting such problems can be a little tricky. Use these tips to give yourself a better chance to fix the problem with your Samsung camera.
- Camera powers off after three beeps. This problem usually is related to an empty or low charge battery. If the battery is charged fully and the problem persists, the camera may need repair.
- Camera won't power on. If the camera will not turn on, first make sure the battery is fully charged and is inserted correctly. Otherwise, remove the battery and memory card for at least 15 minutes before trying to power on the camera again. If it still will not power on, it may need a repair center.
- Firmware upgrades. If you're having trouble making your Samsung camera work with Windows Vista or Windows 7 after it worked OK with Windows XP, you may need a firmware upgrade. Visit the Samsung support Web site, find your model, and download the latest firmware and drivers. Depending on the model, however, an upgrade might not be available.
- Horizontal lines on LCD. If you have multiple lines on the LCD when reviewing photos, you may have a defective lens. If, after you download the photos, the horizontal lines remain in place as you view them on the computer, the defective lens is the likely culprit. The camera needs a repair center. If the photos on the computer don't have the lines, the camera's LCD may be defective.
- Lens is stuck open. When the lens sticks while retracting or extending, it's possible that the battery doesn't have enough power to move the lens. Recharge the battery. If the lens still sticks, try pressing the Play button on the back of the camera, which should reset the lens. If that doesn't work, the camera may be in need of repair.
- Losing audio during video mode. While shooting video with Samsung cameras, you may lose the ability to record audio when moving the zoom lens. There is no "fix" for this, outside of not using the zoom lens while shooting video.
- White dots on images. Most of the time, ghostly white dots in an image occur because the flash strikes dust particles hanging in the air. Turn off the flash and activate dual image stabilization on the Samsung camera.
