Feel free to copy and use this sample complaint letter, which is based on information from the Federal Trade Commission, when filing a formal complaint with a camera manufacturer during a dispute over honoring a warranty. Finding contact information for your camera's manufacturer is easy through information on About.
To compose the letter, just fill in your personal information in the bolded areas.
Your Contact Information
Company's Contact Information (If you can address the complaint letter to a specific person, you'll have a better chance of having your dispute resolved.)
Date of Letter
Dear Contact Person:
I purchased a Model Number and Brand Name camera at Name of Store on Date of Purchase and Other Pertinent Purchase Information.
Unfortunately, this camera model has not performed as expected, and I believe the defective camera should be replaced under terms of the warranty. The problems with camera include List of Defects.
To resolve this problem satisfactorily, I would appreciate a Replacement Camera, a Refund, a Repair, Credit Toward Another Model, or Another Specific Action. I have included copies of all pertinent documents regarding my purchase of this model, as well as a list of calls and correspondence from my previous attempts to have this matter resolved.
I am looking forward to your reply in this matter. I will wait until Specific Date for a reply before seeking assistance in resolving this dispute from a third party. Please contact me using the information above.
Sincerely,
Your Name
